ITS  
   

Where Do I Find Help?

 
You may use the following resources to find helpful information regarding technology at Aquinas.
 
ITS "Essentials" Section
These web pages collect a wide variety of technology resources relating to the Aquinas network. There are four versions available: Student Essentials, New Student Essentials, Faculty/Staff Essentials, and New Employee Essentials.
 
The Aquinas Online Knowledge Base
The ITS Knowledge Base is an online collection of web pages designed to provide answers to common questions and problems relating to the Aquinas network environment. Information is available on a wide range of software packages including online applications.
 
Built-In Help Functions For Network Software
Most software on the Aquinas network includes it's own help resources. Software help can generally be accessed from a "Help" menu on that application's menu bar.
 
Windows Help
If you require help relating to a specific function of Microsoft Windows, you may search through the Windows Help files for assistance. This can be accessed by clicking the Help icon from the Start Menu. Further information on Microsoft's products can be found at their online Knowledge Base.
 
AQnet Support
If you are having trouble connecting your laptop or mobile device to AQnet, you are encouraged to bring it ot the ITS Help Desk (8 a.m. to 5 p.m., Monday through Friday) or email techhelp@aquinas.edu with a detailed description of your problem and your contact information. One of our Technology Assistants would be happy to help you.
 
ebrary Online Books
Available online through the Grace Hauenstein Library, ebrary contains current books on software, hardware and other computer issues.
 
Contact The ITS Help Desk
The ITS Help Desk is accessible by phone at (616) 632-2050 or through e-mail at techhelp@aquinas.edu. Walk-in assistance is available during our operating hours.