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Frequently Asked Questions

 

Where is AQnet found on campus?

What do I need to do to get connected to AQnet?

How much does AQnet cost?

What services will I receive on the AQnet network?

What kind of Wireless Adapter do I need?

How do I register my computer?

What does the Safe Connect Policy Key do?

What if I don't have a computer?

Will I be able to print on AQnet?

I have a wireless printer. Can I connect it to the campus network?

Need additional help?

How can I verify that I am connected to the network and have an IP address?

What e-mail clients can I use on AQnet?

How do I keep my computer secure?

How do I connect my Xbox and PlayStation 3?

How do I connect my mobile/handheld devices?

 
Where is AQnet found on campus?
Wireless access can be found throughout campus, including outdoor areas and all campus buildings. All areas support 802.11 a, g, and n protocols.
 
What do I need to do to get connected to AQnet?

Your computer will need to:

  • have a supported operating system and up-to-date antivirus definitions
  • have a device with integrated wireless or a wireless adapter
  • be registered using the Access and Registration website (AQnet users will be prompted to register when connecting for the first time)

For more information, see the sections below.  In order to get the most out of your AQnet experience, we suggest you refer to the Recommended Computer Specifications page for information on configuring your computer on AQnet.   

 
How much does AQnet cost?
There is no additional cost associated with connecting to AQnet.  You supply the computer and we supply the connection to the Internet. However, the right is reserved to charge a $35 reconnect fee for accounts that are disabled for AUP violations. Students who request technical services may be assessed an hourly rate for service of $35/hr, one hour minimum. Technical services that ITS is not able to provide must be sought from a source external to the College. The right is reserved to recover parts and labor expenses for AQnet ports damaged by resident users.
 

What services will I receive on the AQnet network?

In addition to Internet access, you will also have access to all of the ELM services, including but not limited to web-based email, a personal calendar, integrated course software, and our very own student news portal, The Moose. >More information

 
What kind of wireless adapter do I need?

To access the wireless network, you must have a wireless adapter. If you already have a network card installed, proceed to the section on configuring your operating system. Otherwise, you will need to purchase a 802.11a, g, or n wireless adapter from an electronics retailer. For optimal performance, ITS strongly recommends either a 802.11n 5GHz/Dual-Band or 802.11ac 5GHz/Dual-Band wireless adapter. The terms 5GHz or "dual-band" may be used interchangeably when shopping for a wireless adapter. External USB wireless adapters can be purchased to allow desktop computers or other traditional "wired" devices to connect to a wireless network. A wireless network does not mean that only traditionally-wireless devices (i.e. laptops, tablets, etc.) are allowed to connect to AQnet. If you like desktop computers, bring one! Simply acquire the proper wireless adapter using the suggestions above.

 

How do I register my computer?

In order to use AQnet, you will need to register your computer. Before you begin, verify that your wireless adapter is enabled. Connect to the AQnet wireless network. Open your Internet browser. An AQnet Access and Registration screen will appear (it may take a few minutes). You will need to follow the steps listed below:

 

To gain network access, users will need to select one of the policies options:

A. Register Your Device on AQnet

B. Register Your Legacy Device

C. Guest Access

 

A.  Register Your Device on AQnet

1. Click “Continue”.

2. Place a check mark next to “I accept the terms of the  AUP (Acceptable Use Policy)”. Click “Start.”

3. When prompted, verify that the publisher is “SecureW2” and click “Run.”

4. Faculty, Staff and Students will need an active ELM account in order to register. Fill in the form with your ELM username and password and click “Continue.”

5. To access the network, you will need to install the Safe Connect Key. Click “Install.”  This key will allow your computer to be scanned to make sure the requirements are met. In order to connect, you will need to have up-to-date antivirus software and a supported operating system.

6. Click “Continue.”

7. If you receive a Wireless Utility Conflict message, click “Continue.”

8. When the installation is complete, it will say “Successfully connected”. Click “Done.”

 

B. Register Your Legacy Device

Example legacy devices are game consoles, eBook readers, Blu-ray players, connected TVs, and DVRs.

1. Click “Register” or visit http://www.aquinas.edu/otherdevices.

2. Enter your ELM username and password. Click “Login”.

3. Enter your MAC address of the device you wish to register.

4. Click the “Type of Device” drop-down box and select device type.

5. Click “I Agree.”

6. On your device, connect to the “AQnet-PSK” network and enter the secure key provided to you in the registration process.

 

C. Guest Access

1. To accept the terms of the AUP (Acceptable Use Policy), place a check mark next to “I agree”.

 

 

What does the Safe Connect Policy Key do?

The registration system, powered by Safe Connect, utilizes a small application, known as the Safe Connect Policy Key that resides on your computer with the sole purpose of ensuring that your computer is compliant with network security policies. Additionally, this system allows us to send out bulletins in the event of a school closing or eminent threat.

 
What if my computer does not meet AQnet access requirements?
If your computer fails to meet the security requirements for AQnet (see above), the Safe Connect Policy Key will notify you that the computer has been or will be quarantined. You will be quarantined immediately if you don’t have antivirus software installed and/or isn’t turned on.   If your antivirus definitions are out-of-date, you will receive two, twenty-four hour grace periods before you are quarantined. A quarantined computer may still access the internet, but will only be allowed to connect to web sites where security software can be downloaded. To remove a quarantined status, install antivirus software, turn on your antivirus software and/or update your antivirus software definitions.
 
What if I don't have a computer?

If you don't have a computer, you can still use the computer labs in the Academic Building, Room 353 and in the Library.  There are also small labs located in the St. Joseph and Regina residence halls.  

 

If you are interested in purchasing a new computer or additional computer accessories, be sure to take advantage of student discounts that are offered by many retailers and manufacturers. Student or academic discounts can lower the cost of computer systems, software, and accessories for our students, faculty, and staff. Some of them are listed below:

 

      • Dell University
        http://www.Dell.com/AquinasCollege
        Select Aquinas College from the list of schools or use Membership ID: US126630113
      • Apple Education Store
        http://www.Apple.com/education
        Create an Apple ID account using your "aquinas.edu" student email address. Select Aquinas College from the list of schools.
      • Microsoft Student Deals
        http://www.Microsoft.com/Student
        Great software discounts and free promotions/programming.
      • Tiger Direct
        http://www.TigerDirect.com
        Online super-store for software, general electronics, cabling, accessories, etc.
        Browse their online store and then contact Aquinas' account manager for sales assistance

        Paige Page
        Senior Account Manager, Tiger Direct, Inc.
        E-mail: Paige.Page@Tigerdirect.com
        Toll Free: (866) 310-3951
        Fax: (630) 848-4084

 

This is by no means a comprehensive list. Many companies offer student discounts. Ask them!

 

See Recommended Computer Specifications and "What do I need to do to get connected to AQnet?" for more information on configuring your computer on AQnet.

 
Will I be able to print from AQnet?

Yes. A PaperCut print kiosk will allow you to print from a campus lab computer or wirelessly from your personal laptop, desktop computer or tablet. Locations include: AB 353 Student Computer lab, Library lab, and AH 113 lab. At each print kiosk, students will be able to obtain print outs, make copies*, scan to email* and scan to USB flash drive*. The print kiosk will require students to have money on their Aquinas College ID card in order to obtain their print outs.  For more information on PaperCut, please visit http://papercut.aquinas.edu.

      • To obtain an ID card: Go to Campus Safety
      • To fund an ID card: Go to Food Service in Wege 202 (Cafeteria Level) or Student Accounts in Hruby Hall

*To be in compliance with copyright laws, please review the Guide to Copyright and Fair Use

 
I have a wireless printer. Can I connect it to the campus network?

No. ITS recommends that the printer is connected to the owner’s computer via a USB cable or Bluetooth. A wireless printer, once connected to a campus-wide network, would be publicly available to all users connected to the network - not just the owner of the device. Additionally, hardware configurations on these devices are often incompatible with the College's network access controls.

 

Need additional help?

To receive additional help on how to use AQnet or to troubleshoot your machine in order to get on AQnet, please visit the ITS Help Desk in AB 350 (8 a.m. to 5 p.m., Monday through Friday) or email techhelp@aquinas.edu with a detailed description of your problem and your contact information. One of our Technology Assistants (TA) would be happy to help you.  TA’s are not allowed to repair any equipment.  For equipment repair, please contact your manufacturer for warranty information. We recommend that students bring all warranty information and restore disks to campus, in case repairs are needed.

 

What e-mail clients can I use on AQnet?

Complete instructions for e-mail clients are available in your Aquinas E-mail Powered by Google by clicking the gear icon in the upper right corner.  Select “Mail settings” from the drop-down. Click on “Forwarding and POP/IMAP” tab. Under the “POP Download” section, click on “Configuration instructions.”Please note: You will need to enable POP before the e-mail client will work. You can also send mail using an external e-mail account with your own e-mail client using SMTP. Please access Google's help resources for general instructions to configure other e-mail clients.

 
How do I keep my computer secure?
To protect your computer, the ITS Department recommends keeping your dorm room door locked and not leaving your equipment unattended in public areas.
 
How do I connect my gaming console?

After registering a computer to your name, you will be allowed to register a game console* such as an Xbox or PlayStation 4 in a similar manner for use on the AQnet network. To register, please visit http://www.aquinas.edu/otherdevices.  You will need to purchase a wireless adapter if your device does not already have wireless capabilities. Also, you will need the MAC address of your device you wish to register.

*Please be aware that Nintendo DS and DS Lite systems do not work on AQnet.

 

How do I connect my mobile/handheld devices?

AQnet supports Android 2.1and greater and Apple iOS 6 (iPhone, iPod Touch, and iPad) and greater. Handheld devices that utilize the wireless connection on campus, such as an iPhone, will bypass the required download reserved for computers, and will be allowed network access. For IMAP access on mobile phones, visit m.google.com/a from your phone browser.