Mission and Goals of ITS

>The Role of ITS
Mission Statement
To provide continuous development and support of the appropriate technology infrastructure, systems, and services to enable faculty, staff and students to acquire, manage, use, and share information and knowledge in an efficient and effective manner.
Summary of Goals
  • Provide technology insight and direction as well as seeking and responding to user/customer identified needs.
  • Create and maintain secure and reliable standards-based technology infrastructure and systems that can best respond to changing needs.
  • Realize the benefits from technology investments and reduce the gap between spending and benefits by effective maintenance of infrastructure and systems and by helping users/customers to understand both the potential of technology and how to achieve the potential.
Pedagogical Focus
Departmental Goals
Technology Planning & Implementation
  • Develop and communicate planning and implementation efforts in a collaborative manner to ensure the right projects are being addressed at the right times and those efforts are properly communicated.
  • Use structured project planning methods, concept through user delivery, and department standard software
  • Maintain documentation (i.e. Technology environment planning, IT Planning).
  • Follow Change Management procedure and process consistently
  • Make and keep inventory records up to date at all times
Maintain, upgrade and enhance funded technology systems in a timely manner to enable maximum use for instructional, business, and communication needs
  • Keep up to date on standard hardware and software releases at systems and applications layers.
  • Rapid installation of new discipline-specific applications.

Develop ITS staff knowledge and skills in anticipation and response to continuous technological changes and needs of the College

  • Chart training/learning goals and paths.
  • Identify and utilize freely available training/learning resources (i.e. specialized mailing lists and web sites, vendor offerings, user groups, colleagues from other colleges)
  • Seek funding for classroom, customized, and electronic training resources.
Promote widely available open information systems for operations/processes, instruction and communications
  • Promote recognition of the need to share information (knowledge sharing).
  • Use technology to move the right information quickly to everyone in the college for maximum and constant use.
  • Focus on providing specific, actionable information in a form that invites analysis and coordination with other people.
Customer service focus
  • Manage customer/partner relationships.
  • Maintain appropriate documentation and record keeping.
  • Become business partners - focus on needs first, then technology.
  • Migrate to and develop web-based access to individual and public information.
Maintain and develop Web-based knowledge systems (i.e. help desk/training information) for users/customers and technical staff
  • Stimulate the creativity, initiative and productivity of employees.
  • Self-service digital transactions to make everyone more efficient.
Make effective use of departmental/team meetings
  • Present information before meetings within knowledge system and change management structures and using technology efficiently.
  • Give internal staff the same kind of data for daily business that we would give a consultant for a special project.
  • Use meeting time to make recommendations and engage in meaningful analyses from various perspectives.