The Technology
Assistants (not to be confused with instructors, trainers,
or tutors) are responsible for maintaining the efficient operation
of the student computer labs. Their job is to give general
procedural advice, to make sure that the computers and printers
are working properly, to collect printing fees,
and to direct students' access into the network.
In order to provide
students with the maximum learning experience, the Technology
Assistants are not allowed to help students with specific
programs. If a student is having trouble, the Technology
Assistants will point them in the direction of help.
For discipline-specific
applications, students will be referred to on-line documentation,
manuals, and handouts. Students will be able to use
the lab phone to call their instructor.
As time permits and to the extent of
their knowledge base, Technology Assistants may answer questions
related to standard software applications on the network (such
as Windows XP, Internet Explorer, and Microsoft Office 2007),
except when the learning of these standard software applications
is a course requirement. |