ITS Start of School Information for Faculty and Staff
Below is information about new technology available for Fall 2014 and changes made in current technology since the Spring 2014 End of Semester Notice.

Computer Re-image

T.A.P. (Technology Access and Presentation)

Campus Software Upgrades

AB 353 Lab Hour Change and AQnet Support
ITS Online Forms


Computer Re-image

All Aquinas-owned desktop computers and laptops have been re-imaged. An information sheet was attached to each computer with information about the changes made to the standard Aquinas configuration, which included:

      • Microsoft Office 2013
      • Re-launching Administrative or Academic software
      • Restoring Chrome bookmarks and browser settings

For additional information about computer re-imaging, please visit the ITS Online Knowledge Base at For training videos and information on Microsoft Office 2013, please visit the ITS Online Knowledge Base and click the Microsoft Office 2013 link in the left column.

Campus Software Upgrades

The following programs have been upgraded and are now available on Aquinas computers:

      • ArcGIS Desktop 10.2.2
      • Maple 18
      • Microsoft Office 2013
      • Microsoft Visual Studio 2013
      • Quickbooks Pro 2014
      • SPSS Modeler 16
      • SPSS Statistics 22
ITS Online Forms

The ITS Department is excited to announce the launch of ITS Online Forms, an intuitive online form system. In support of CAP 4.1, ITS Online Forms:

      • Creates a more efficient request process to provide better service quality to the Aquinas community
      • Provides a single location for ITS-related request forms
      • Makes request forms available on and off-campus


ITS Online Forms replaces the following individual forms:

      • Equipment Reservations
      • Network Access Requests (for new faculty, staff, student worker access from supervisors and data coordinators)
      • Colleague Account Requests
      • Hardware/Software Requests
      • Resource Calendar Request
      • Miscellaneous Request


And adds additional functionality to request:

      • AQnet support
      • Office Move (equipment relocation)
      • Equipment Reservation Extension


To begin using ITS Online Forms, simply log in with your Aquinas username and password and enter your contact information. Select the form you wish to complete and follow the prompts. Also, at the bottom of each form, you will be provided with helpful reminders related to your request. After you submit your request, you’ll receive a confirmation email that will contain the details of the request and a ZenDesk Ticket ID#.

All requests will be put into ZenDesk, a Help Desk ticket system ITS uses to keep track of requests, allocate support requests to the appropriate staff member, and monitor the progress of each request. If you need to make any changes to your form or need to check on the status of your request, please use this ticket ID# when contacting the ITS Dept.

Links to ITS Online Forms can be found on the ITS department page and on the ITS Online Knowledge Base or you can use the direct link

T.A.P. (Technology Access and Presentation)
  • One (1) new T.A.P. cart will be installed in Apt. E Conference Room.

T.A.P. Training

T.A.P. cart training is strongly suggested before using the technology. Please call ITS (632-2050) or Media (632-2132) to schedule training. Documentation is posted on the T.A.P. carts for easy reference.

Hour Change – AB 353 Computer Lab

Starting this fall, the AB 353 Computer lab will be open Monday through Thursday, 7:45 a.m. to 7:45 p.m. and Friday 7:45 a.m. to 5 p.m. Closed Saturday and Sunday.


AQnet Laptop Clinics

ITS will hold Laptop Clinics for students who need help with their AQnet connection from August 24, 2014 through August 28, 2014. Laptops

Clinics will be held in Lower Wege from 5 p.m. to 7 p.m. 


For AQnet support during other times and throughout the year, please visit the ITS Help Desk (AB 350) during the hours listed above.  Limited troubleshooting will be available after 5 p.m.