Introduces theoretical concepts related to interpersonal conflict, conflict styles, tactics, power, and relationships through conflict theory, research, observation and practice. Fulfills half the requirements (along with CN361 and 40 hours of observation) to become a State Court Administrative Office approved mediator and listed in court rosters in Michigan to mediate general civil cases (e.g. employment, contract, landlord/tenant, neighborhood disputes) as well as work for Michigan’s dispute resolution centers. Prerequisites: CN101, CN206.