Bookstore FAQs

How can I return my books when the bookstore is closed?

Two ways to get a Rental Return Label

1. Wait for the rental reminder email that is sent 14 days before your rental due date. Email is sent again 7 days, 3 days, and the day of your due date. This email contains a link to generate a free return shipping label and packing slip. 2. Or you can immediately generate a free return shipping label on this website, in your account: 

  1. Click the Sign In link on the top right side of the page to sign into your account. 
  2. Enter the email address you provided at the register when you rented. Note: Even if you rented in the store, an account was created using the email you provided at the register. 

    If you don’t know your password, you can click Forgot Password link for a temporary password to be emailed to you.  
  3. Once you’ve signed in, click the link “Rentals”. You will be navigated to the Rentals page in your account. 
  4. On Rentals page, scroll down the page to see the books you rented. Click the link “Return All Rentals by Mail”. You can also click the button “Return by Mail”. Both open a pop up to select your rentals to ship back. 
  5. Follow the steps to generate and print the return label and packing slip. This option is available until your rental due date. 

Because the campus is closed, I cannot bring in my rented textbooks. Will I get charged for the textbooks due to missing the due date?

While the due date for rented books has not changed, the “non-return charge date” has been extended 15 days past your current return due date to allow time for your mailed book to reach the store. To avoid late charges, please have your book in transit by the due date. 

Can I BUY or EXTEND my rentals on the website?

If you originally rented your textbook in the store, there is no option to buy or extend the rental on the website at this time. If you rented your textbook online, you have an option to buy or extend the rental on the website, on the Rentals page: 

I placed an order online for pickup, but now my store is closed. What should I do?

Please contact campus store using the steps below and someone will assist you. Please allow several business days for the staff to respond, as they are working to answer all order inquiries. 

  1. Click “Contact Store” in the website footer.
  2. Under “Questions & Comments” section, you can fill out the form to send an email to the store.
  3. Ensure to provide your Web Order Number. 

I placed an order but I have not received any confirmation my item has shipped. What’s going on?

Your item may be shipping from a location that has closed due to COVAD-19 concerns. Your order will be filled when we are able to access that location again. Items that are in this situation are marked as “backordered” on the website. However, when you placed your order, the ship-from location may not yet have been closed or was in the process of closing so this backorder status may not have been displaying, check the item again now for confirmation. 

Sorry for the inconvenience during this uncertain time. If you wish to cancel an order in this status, use the same contact form described above. 

I need to purchase upcoming term textbooks and supplies; do I need to come to the store?

No, instead you can order from the bookstore website, which continues to be open. 

My textbooks are in my dorm room or other location which I cannot access due to COVID-19 restrictions, how can I get a copy of those books?

There are digital eBook options available for many titles available through the store website. See the textbook page on the bookstore site for details.

Can I sell my textbooks back to the bookstore? Customers can sell back books online (ship your books) through the “Sell Your Textbooks” link in the site footer on the bookstore website.